Privacy Policy

 

General

  • These terms and conditions (“Terms“) apply to diagnostic, analytical, repair, part replacement, maintenance and other out-of-warranty services (“Services”, “Servicing” or similar term) by Gold IT Services
  • These Terms apply to any (“Customer”) Computer

Diagnostic

  • We can provide an estimate before a repair is carried out. In order to provide this estimate, we need to spend time diagnosing the problem

Customer Data Policy

  • Customer accepts full responsibility for their software and data
  • Where possible, it is recommended that the customer takes a backup of their data prior to any work being carried out if at all possible
  • Although Gold IT Services take every step to preserve customer’s data, we do not accept responsibility for data which is lost, corrupted, deleted or altered during repair

Uncollected Items

  • Customer’s computers once repaired or declared irreparable, must be collected within 30 days from the time the customer is informed. If the customer fails to collect the repaired or unrepaired computer, we reserve the right to charge the customer for storage at a rate of £4 a day until the passage of a maximum of 12 weeks
  • The customer must claim or collect the computer within 12 weeks, otherwise the computer will be recycled for parts and the customer will lose ownership of the computer

Guarantee

  • The above repair work is guaranteed for a period of 28 days from the above repair date. It is the onus of the customer to check the repair within the 28 days. Parts are under warranty of a year
  • Any fault arising thereafter will be chargeable at the standard repair and labour prices. Gold IT Services are not liable for any further faults that may appear due to the result of the repair
  • Gold IT Services only guarantee the initial listed/reported fault, and the work done to rectify said fault

Payment

  • All repairs must be paid in full before or at the time of collection
  • We accept payment by cash, cheque and card via SumUp